Advice for our BSL clients during COVID-19
Our vets continue to help our BSL clients with their pets during the COVID-19 pandemic.
What is SignVideo?
SignVideo is a free service for deaf clients who use British Sign Language (BSL). You can use it to make a call to our veterinary practices and during a face to face appointment. This is done via video call with a SignVideo BSL interpreter.
To access the service you will need to have access to your own smartphone, laptop, PC or tablet with its own data.
The service is available in all CVS practices in England, Wales, Scotland and Northern Ireland:
- 8am – 6pm Monday to Friday excluding Bank Holiday
Please note that the SignVideo service operating hours may not cover all practice opening hours. Clients can check the opening hours on the practice website.
Every effort will be made to answer video calls quickly, if there is simultaneous demand, there may be a waiting time.
MiNightVet – Emergency out of hours service
SignVideo is available in all MiNightVet sites (excluding Northern and Southern Ireland):
- Monday to Friday: 8am – 8pm
- Weekends: Saturday 1pm – Monday 8am
- Bank Holidays 24 hours